Privacy Policy

Information you give us. When you request service through the Site, by phone or by email, we collect the information you provide, which may include:

• Your name, phone number and email address.
• The city and ZIP code of the property, the property type (residential or commercial), and the service you need.
• Your description of what is happening at the property, and any other details you choose to include.
• If service proceeds: the property address, photographs, moisture readings and other job documentation, and billing information needed to invoice you.

Information collected automatically. When you visit the Site, our hosting and form-processing providers receive standard technical information such as your IP address, browser and device type, the pages you view, and the date and time of your visit. Form submissions record the browser used and a one-way hash of the IP address to help prevent spam and abuse; the IP address itself is not stored with your request.

The Site does not use advertising cookies. We may use strictly necessary cookies or similar technologies to operate the Site and basic, privacy-respecting analytics to understand how it is used.

We use the information we collect to:

• Respond to your request, evaluate the service needed and confirm availability at your property.
• Coordinate and dispatch the appropriate service professional and share the details they need to perform the authorized work.
• Schedule, perform, document and invoice services, and provide customer service and billing assistance afterward.
• Send you updates about your request or service, including confirmations, scheduling changes and follow-up.
• Detect, prevent and address spam, fraud, abuse and security issues.
• Comply with legal obligations, resolve disputes and enforce our Terms & Conditions.
• Maintain and improve the Site and our services.

When you submit a service request, you consent to Water and Drain USA LLC and the service professionals it coordinates contacting you about that request by phone call, text message (SMS) and email at the phone number and email address you provide. These communications may include questions about the property, scheduling, arrival updates, estimates, invoices and follow-up on the work.

Message and data rates may apply to text messages. You can opt out of text messages at any time by replying STOP to any message we send, and you can ask us to stop calling or emailing by contacting us using the details below. We may still need to contact you about a service that is already scheduled or in progress, or about billing.

Consent to be contacted is not a condition of purchasing any service. You can always reach us directly by calling 1-800-349-6549.

We do not sell your personal information, and we do not share it with third parties for their own marketing. We share information only as described here:

• Service professionals. Water & Drain USA coordinates services that may be performed by independent service professionals and subcontractors. We share the details of your request that they need to evaluate, schedule and perform the work, including your name, contact details, the property location and your description of the problem.
• Service providers. We use trusted vendors to operate the Site and our business, such as website hosting, form and lead processing, email delivery, phone and text-messaging platforms, and billing. They may process your information only to provide those services to us.
• Insurance and documentation. At your request, we may provide job documentation to you, your insurer or another party you designate.
• Legal and safety. We may disclose information when required by law, subpoena or court order, or when we believe disclosure is necessary to protect the rights, property or safety of our customers, our personnel, service professionals or the public.
• Business transfers. If our business is sold, merged or reorganized, your information may be transferred to the successor, subject to this Privacy Policy.

We keep the information from your service request for as long as needed to respond to it and, if service proceeds, to perform, document and invoice the work. Job records, invoices and related documentation are retained for as long as required for accounting, tax, insurance, warranty and legal purposes. After that, information is deleted or anonymized.

The Site is served over HTTPS, and the service-request form sends your information to our server in the body of an encrypted request, never in a page address. Our providers use industry-standard safeguards to protect the information they process for us. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to limit access to those who need it to serve you.

You may:

• Ask us what personal information we hold about you, and ask us to correct it.
• Ask us to delete your information, subject to records we must keep by law or to complete a service in progress.
• Opt out of text messages by replying STOP, and opt out of non-essential calls or emails by contacting us.

Depending on where you live, you may have additional rights under state privacy laws, including the right to know, access, correct or delete personal information and the right not to be discriminated against for exercising those rights. To make a request, contact us using the details below. We will verify your identity before acting on a request and respond within the time required by applicable law.

The Site and our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, contact us and we will delete it.

The Site may link to websites we do not operate. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices.

We may update this Privacy Policy from time to time. The effective date at the top shows when it was last revised. Material changes will be posted on this page, and continued use of the Site after a change means you accept the revised policy.

Questions or requests about this Privacy Policy or your personal information can be sent to Water and Drain USA LLC, 382 NE 191st St #621692, Miami, FL 33179-3899. Email: wateranddrainusa@gmail.com. Phone: 1-800-349-6549.